Daniel Mireider

Service Manager Semiconductor Dach at Edwards Vacuum @Edwards Vacuum

Dresden, DE

Overall accountable for the service business within the region. Responsible for achieving overall annual service revenue and UGP. Maintaining onsite service contracts and service activities within the D-A-CH region and directing all regional service business activities to ensure objectives and customer satisfaction are met. Ensuring that Customer Strategies and Operational Plans are developed and executed upon, customer satisfaction is met at the highest possible standard and managing subordinated team(s).Developing and implementing a regional service strategy.Lead, direct and control all functions ensuring safety reqirements are met.Contribute to business planning to develop a service strategy that is consistent with the organization’s overall mission, vision and long-term objectives.Responsible for retaining long-term customer relationships at all levels of the organization.Identify products and services that might fit well with customer‘s business needs and technology roadmaps.Address customer requirements and finding solutions for non-standard service.Lead, direct, evaluate and develop a team of Team Leaders, Field Service Engineers, Onsite Service Engineers, Customer Support Engineers to achieve established service and profit goals.

University of Applied Sciences Dresden

Engineer's Degree, manufacturing engineering

F&G Normteile Dresden GmbH

metal-cutting machine operator specialized in center lathe setting, Apprenticeship