Daniel Marques

About Daniel Marques

Specialized in leading organizational change management and driving high platform…

Experience

1. Senior Engagement Manager

   Sprinklr

   May 2021 — Present

   Support the Services Sales Leader to scope and propose new services business, to grow existing accounts, and secure new customers, for our Large Enterprise customers (GSA)- Discover the requirements for Sprinklr clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points - Develop proposals and respond to RFPs/RFIs positioning recommendations for Sprinklr deployment strategies - Lead executive services-sales presentations of Sprinklr services offerings, including at client locations, covering Sprinklr’s Southern Europe region - Document customer requirements, both technical and organizational, during the pre-sale cycle to inform a subsequent successful deployment of Sprinklr - Write Statements of Work that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes from their adoption of the Sprinklr platform - Develop close plans, in collaboration with sales teams, for strategic opportunities and help drive opportunities to closure, including supporting negotiations with customer legal and procurement teams where required - Develop relationships with colleagues in success, services, product, sales, and other delivery stakeholders to ensure solutions proposed are comprehensive and have sign-off from delivery owners - Develop relationships with key customers for growth and upside - Update and manage pipeline and prepare revenue forecasts for Services - Assist in project management and escalation resolution for key accounts

Education

• Harvard Extension School

  Liberal Arts

  2006 — 2008

• Cross Cultural Communication

  diploma, Interpreter

  2007 — 2008

• Unibrasil

  Communication Science - Journalism

  2000 — 2004

• Portland State University

  Film -Advertising

  2009 — 2012

Skills

• Ringcentral
• Kount
• Advertising
• Digital Media
• Internet
• Management
• Content Management
• Public Speaking
• Pagemaker
• Italian and Spanish
• Photography
• Zendesk
• Salesforce.com Certified Administrator
• Public Relations
• Sketch
• Google Analytics
• E-Commerce
• Live Chat
• Desk.com
• Hospitality Management
• Social Media Outreach
• Customer Relationship Management (Crm)
• Marketing
• Hospitality Industry
• Sql
• Help Desk Support
• Social Media
• Customer Service
• Marketing Strategy
• Video Production
• Chartio
• Facebook
• Video
• Blogging
• Portuguese
• Microsoft Office
• Web Design
• Editing
• Social Networking
• Jira