Daniel Leigh

Collections & Recoveries Process Manager @Capital One

Nottingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2022 — Present

Collections & Recoveries Process Manager @Capital One

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Nottingham, GB

EDUCATION

2018 — 2020

SVT Limited

Level 4 Diploma, Management

2012 — 2014

Anne Clarke Associates Ltd

Level 3 NVQ & BTEC, Customer Service

2007 — 2010

The Manchester Metropolitan University

Bachelor of Arts (BA), Sociology & Film

2024 — 2024

Multiverse

Level 3 Apprenticeship, Data Literacy

2000 — 2007

Sandringham School

High School, A Levels in Sociology, Media Studies & History

SKILLS

Call CentersPpiCustomer SatisfactionPerformance ManagementFinancial ServicesCreditTeam LeadershipTime ManagementDispute ResolutionData Protection ActTeamworkBankingTeam ManagementMicrosoft OfficeSalesChange ManagementComplaint ManagementCustomer ServiceManagementMicrosoft ExcelComplaint Investigations

ABOUT DANIEL LEIGH

I am a successful, motivated and dedicated Operations Front Line Manager. I find the correct balance between management and leadership to ensure continued high performance and motivation in my teams. I have a track record of developing teams to meet difficult targets in a contact centre environment and I pride myself on being a leader and role model, ensuring high standards.

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Daniel Leigh — Collections & Recoveries Process Manager at Capital One in Nottingham, GB | Unifers