Daniel Mannella
Information Technology System Administrator @Onex
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WORK HISTORY
Information Technology System Administrator @Onex
Toronto, ON, CA
Provide dedicated, on-call executive technology support to the Chairman, handling time-sensitive technical issues with a focus on reliability, discretion and business continuity. Resolve employee help desk tickets, providing timely in-person and remote support for hardware and software issues. Support end users across devices, applications, and systems, ensuring minimal downtime and smooth daily operations. Prepare, configure and deploy employee hardware, including laptops, peripherals and accessories. Execute IT projects and initiatives, contributing to system improved and operational efficiency while collaborating with different departments.
EDUCATION
York University
BA, ITECH
International Academy of Design
Diploma of Completion, Video Game Design and Development
ABOUT DANIEL MANNELLA
Over ten years of customer service in IT hardware and software support, managing the Service Desk, training and onboarding people, and creating content such as e-learning, procedures, policies, knowledge base support documentation. Skills and knowledge in integration and analysis and troubleshooting support of Azure, Windows & Apple Operating Systems, Microsoft 365, Teams, & SharePoint, ServiceNow, Experience with asset management (procurement and disposal), mobile device management, and network hardware and configuration, and department budgeting.
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