Daniel M.
Floor Lead Supervisor @STRIDE Management Corp
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WORK HISTORY
Floor Lead Supervisor @STRIDE Management Corp
Calgary, AB, CA
Support training, onboarding, and continuous improvement initiatives• Provide real-time coaching, guidance, and support to frontline agents• Monitor call flow, service levels, and performance metrics to ensure targets are met• Coordinate schedules, break coverage, and shift adjustments• Resolve customer escalations and system issues efficiently• Support training, onboarding, and continuous improvement initiatives
EDUCATION
Hope Christian School
High School Diploma, High School/Secondary Diplomas and Certificates
Athabasca University
Bachelor of Arts - BA, Psychology
ABOUT DANIEL M.
My goal is to be part of a winning sales team and deliver the best client experience possible. I bring exceptional communication skills, and I am passionate about client satisfaction.
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