Daniel L.
Lead Service Desk Noc Engineer @Transaction Network Services (TNS)
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WORK HISTORY
Lead Service Desk Noc Engineer @Transaction Network Services (TNS)
US
Lead and help manage NOC team of 11 members across 24/7 shifts.• Author and maintain technical procedures adopted by Service Desk/NOC team members.• Monitor and respond to chat, email, and phone channels; ensure timely customer communication.• Handle User Onboarding/Offboarding, transfers, leave of absence, return to work, ad-hoc requests• Provide Level 1 and Level 2 IT support for internal users.• Manage user access via Active Directory, reset passwords, and maintain proper OU placement.• Provide application and infrastructure monitoring with Nagios and SolarWinds.• Use VMware to provision and support VDIs.• Monitor O365 and DarkTrace quarantine to release legitimate emails and whitelist senders.• Support platform maintenance and testing initiatives.
EDUCATION
Western Governors University
Bachelor of Science - BS, Cybersecurity and Information Assurance
Essex County College
Associate's degree, Computer and Information Sciences and Support Services
SKILLS
ABOUT DANIEL L.
Experienced Identity & Access Management Specialist and Network Operations Professional with over 15 years in IT service delivery and cybersecurity. Skilled in Active Directory, SailPoint, OKTA, and CyberArk, with a proven ability to streamline onboarding processes and strengthen security posture. Adept at managing user access, monitoring infrastructure, and implementing best practices for compliance and governance. Certified SSCP, CompTIA Security+, and ITIL Foundation, currently pursuing a Bachelor’s in Cybersecurity and Information Assurance at Western Governors University. Passionate about delivering secure, efficient solutions that enable business success.
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