Daniel Lewandowski

IT Engineer @Gradus Limited

Macclesfield, GB

Applying technical expertise to design, implement, and maintain IT systems while providing hands-on support to resolve user challenges and enhance operational efficiency:• Delivered expert technical support, addressing a broad range of hardware and software issues.• Consistently met and surpassed SLAs, ensuring timely resolution of support requests and exemplary customer satisfaction.• Conducted regular backups to maintain data integrity and availability.• Managed user accounts, ensuring robust access control and security measures.• Configured and deployed hardware, including laptops, desktops, mobile devices, and printers.• Documented issues and resolutions to build an extensive knowledge base.• Monitored and responded to security incidents, ensuring real-time threat detection and response.• Enhanced endpoint security, preventing threats and monitoring emails for potential risks.• Conducted regular security assessments and implemented remediation strategies based on reports, significantly reducing security incidents.

University of Staffordshire

Bachelor's degree, Cyber Security