Daniel Lachance
Commercial Account Executive @ GoTo | Data Analysis, Business Analysis
- Role
- Commerical Account Executive at GoTo
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Daniel Lachance
I’m a customer-focused professional with 3.5+ years of experience guiding clients through complex SaaS solutions, improving workflows, and building long-term relationships rooted in trust and clarity. I’ve supported hundreds of customers across onboarding, adoption, optimization, and problem-solving, and I’m at my best when I’m helping people understand a product, use it effectively, and achieve meaningful outcomes.My background blends SaaS experience, operations, and hands-on coaching. I’ve led discovery conversations, mapped customer workflows, collaborated with cross-functional teams, trained users, and acted as the go-between for clients and technical stakeholders. I value simplicity, strong communication, and making customers feel supported from day one.What drives me is improving the customer experience — reducing friction, translating needs into action, and ensuring customers feel confident with the tools they rely on. I’m now pursuing Customer Success roles where I can focus on partnership, guidance, and problem-solving rather than quota pressure.If you’re looking for someone who communicates clearly, builds trust quickly, and genuinely enjoys helping customers succeed, I’d love to connect.
Experience
Commerical Account Executive
Jan 2025 — Present · Richmond, VA, US
Education
Randolph-Macon College
Bachelor's degree, Business Administration and Management, General
Virginia Commonwealth University
Master's degree, Sport and Fitness Administration/Management
2019 — 2020
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