Daniel Kivo

About Daniel Kivo

I\'m Daniel Kivo — a Navy veteran turned customer success leader with a background in HR, client service, and digital systems.I specialize in building strong client relationships, streamlining onboarding and retention processes, and delivering high-impact experiences that drive long-term customer value. With experience leading client-facing teams and implementing automation and CRM workflows, I bring a unique blend of strategic thinking and operational efficiency to every role.I focus on- Customer onboarding & retention strategies - CRM & workflow automation (GoHighLevel, Salesforce)- Team collaboration & client communication - Process improvement to reduce churn and boost satisfaction My mission is to make growth predictable by aligning customer goals with business outcomes — all while creating a seamless, scalable experience for both the client and the team.Let’s connect if you\'re looking for someone who puts customers at the center of growth.

Experience

1. Certified Nursing Assistant

   Atrium Health

   Dec 2025 — Present · Charlotte, NC, US

   Delivered patient-centered care to diverse populations in a high-volume clinical setting• Recognized and escalated changes in patient condition to nursing staff promptly• Assisted with infection control, fall prevention, and safety protocols• Collaborated with nurses and healthcare teams to support efficient workflow and quality outcomes

Education

• Vanguard University of Southern California

  Bachelor’s Degree, Communication with an emphasis in PR

• Claremont Graduate University

  Human Resources Management, Human Resources Management

• Western Governors University

  Bachelor of Science, Registered Nursing/Registered Nurse

• Trailhead by Salesforce

  Ranger