Daniel Kirby
Support Manager @Ping Identity
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WORK HISTORY
Support Manager @Ping Identity
EDUCATION
University of the West of England
Cultural and Media Studies
ABOUT DANIEL KIRBY
I’m a Customer Support Transformation Leader with 15+ years’ experience helping organisations evolve from traditional support models to AI-first, data-driven customer experiences that delight users and empower teams. Throughout my career, I’ve led the design and delivery of scalable support strategies that blend automation, analytics, and human empathy.I’m passionate about shaping the future of customer service, building smarter, more personal experiences through collaboration between people and technology. I love working with teams who share that vision: creative, customer-obsessed, and excited by innovation.Key strengths:AI-first transformation | Customer Experience Strategy | Data-driven Leadership | Stakeholder Facilitation | Operational Design | Team Coaching & Development | Intercom | Zendesk | Salesforce | JIRA
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