Daniel Kinney

Permanent Recruitment and Customer Service Manager @Connect Appointments

Glasgow, GB

Leading our Customer Service team. I am responsible for managing the performance of the team, motivating and developing team members to produce customer service excellence. Monitoring delivery against KPIs and organisational objectives, taking a proactive approach to ensure performance levels are met. Managing the relationships with key stakeholders both internally and externally. You will possess:• First class communication skills, with the ability to build relationships quickly• Previous experience managing and motivating people• Excellent time management skills, with the capacity to multitask and prioritise tasks• A commitment to delivering a fantastic customer experience • IT skills with experience of Microsoft Office