Daniel Jabadurai

About Daniel Jabadurai

With a Bachelor\'s degree in Electronic and Communications Engineering from Francis Xavier Engineering College, I\'ve grown into the role of Senior Team Lead at NTT DATA. My core competencies lie in network management, change management, and leading cross-functional teams to ensure seamless service delivery.At NTT DATA, our team has improved client service efficiency, particularly for UBI, by emphasizing robust change management and incident resolution processes. My certifications in network technologies like Cisco have been instrumental in this. We\'ve fostered a collaborative environment that aligns with our organization\'s culture, bringing diverse perspectives to complex network challenges.

Experience

1. Senior Consultant

   Capgemini

   Sep 2024 — Present · Mumbai, IN

   Responsible for day-to-day operation management.• Responsible for all the critical incident and change for the production.• Experience in DHCP server and day to day Tshoot.• Handling escalation call with ISP to resolve the network outage• Experience in handling P1 and P2 incident.• Experience in Tshoot for Datacenter network (Nexus device)• Experience in IOS upgrade of Cisco router.• Handling escalation call with ISP to resolve the network outage.• Experience in IOS upgrade (for the entire infrastructure for the client.• Experience in supporting L1 and L2 engineer in term of technical discussion for major activity.• Handling escalation call with other team member in term of major outage in network due to scheduled activity and other unplanned activity.• Experience in WLC and Meraki technology.• Experience in ACI technology.

Education

• Francis Xavier Engineering College

  Bachelor’s Degree, Electronic and Communications Engineering

  2013 — 2016

• Wilson College Chowpatty Mumbai 400 007

  Science

  2009 — 2011