Daniel Zimmerman

Process Improvement Manager at GEICO

Role
Process Improvement Manager at GEICO
Location
Buffalo, NY, US
LinkedIn followers
500 followers

About Daniel Zimmerman

Goal-oriented Customer Service Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding customer service goals. Expertise in training and development, customer relations and problem-solving. Hardworking professional possessing excellent knowledge of management methods and techniques.

Experience

  1. Process Improvement Manager

    GEICO

    Mar 2026 — Present · Buffalo, NY, US

Education

  • Kenmore East Senior High School

    High School Diploma, Regents Advanced Designation

    2001 — 2005

  • Buffalo State University

    Bachelor of Arts (BA), Media Production

    2005 — 2009

  • Erie Community College

    Non-Matriculated Student, Business Administration and Management, General

    2010 — 2013

Skills

  • Call Centers
  • Team Building
  • Customer Service
  • Powerpoint
  • Microsoft Excel
  • Coaching
  • Property & Casualty Insurance
  • Data Entry
  • Driving Results
  • Customer Satisfaction
  • Outlook
  • Microsoft Office
  • Microsoft Word
  • Action Plan Development
  • Insurance
  • Hiring
  • Following Up
  • Root Cause Analysis
  • Time Management
  • Data Analysis
  • Telephone Skills

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Daniel Zimmerman — Process Improvement Manager at GEICO in Buffalo, NY, US | Unifers