Daniel Hicks
Service Director North & East Europe @Smiths Detection
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WORK HISTORY
Service Director North & East Europe @Smiths Detection
Wiesbaden, DE
Strategically leading and developing an operational Service team of 100 people, contributing 45M€ revenue per year.Direct management and supervision of Service operations management, project execution, Field Service employees, contractual SLAs, and customer experience throughout North and East Europe.Overseeing subcontractors and distributors, ensuring they offer Service in line with Smiths Detection best practice.Expanding existing tools / process and identifying new ones, to better serve customers and ensure they have the best experience.Identifying new ways to drive increased sales and commercial opportunities through Service.Part of the Senior Leadership team at the European Centre of Excellence in Wiesbaden, Germany.
EDUCATION
University of Hertfordshire
Chemistry
SKILLS
ABOUT DANIEL HICKS
Highly ambitious and creative, reliably delivering strategic change and business transformation across global organisations. Experienced senior leader, with outstanding communication skills and a drive to continuously challenge and improve.
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