Dan H.
Employee Advisory Board Member (Support) @Workiva
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WORK HISTORY
Employee Advisory Board Member (Support) @Workiva
GB
Internal AppointmentBeyond my daily work in Support, I’m honoured to serve on the Employee Advisory Board, where I help bridge the gap between frontline operations and leadership strategy to build a more efficient, people-first workplace.Selected as representative within the EAB team to serve as a strategic liaison between the global Support team and executive leadership.Advocate for peers, synthesizing frontline feedback into actionable insights to improve operational efficiency and workplace culture.Consult on key departmental initiatives, including AI tool implementation, onboarding workflows, or wellness programs, ensuring the employee perspective is integrated into the decision-making process.Collaborate cross-functionally with Leadership to vet new policies, acting as a \"Change Steward\" to ensure smooth rollouts across the department.
EDUCATION
Harvard University
HarvardX, Principles of Biochemistry (MCB63x)
Birmingham City University
Bachelors of Science (BSc), Sound Engineering & Production (Including Foundation Degree & Industrial Placement)
SKILLS
ABOUT DAN H.
MIET-accredited Systems Engineer with over 20 years of experience in Quality Assurance, operational reliability, and logic analysis. I specialise in diagnosing complex failures in regulated, data-heavy environments - working to bridge the gap between software engineering and system stability.Currently operating in a dual capacity within Workiva. While I resolve complex technical issues for our SaaS GRC platform & connected Data Management Suite solutions, I also serve on the EMEA AI CPX Board, where I discover, create, and provide assistance with internal automation strategies to reduce manual effort and improve operational efficiency, workflow optimisation, and governance. My background covers other mission-critical Rail Traffic Management, Global Audio Manufacturing, and Cloud Compliance across both hardware and software-related environments. I focus on Root Cause Analysis (RCA), automation, and process logic. My goal is to identify why a system failed and engineer a solution to prevent it from happening again, rather than just applying a quick patch.Core Competencies:Systems Engineering: SaaS Logic, SQL Diagnosis, Linux/Bash, Network Topology.Quality Assurance: Defect Analysis, UAT, Regression Testing, ISO Compliance.AI & Strategy: Generative AI Workflows, Tooling, Operational Governance, Cross-Functional LeadershipMusic Tech & Pro Audio Engineering: DSP Concepts, Pro Audio R&D, QA/Testing & Validation, Signal Flow & Troubleshooting.Areas of Expertise- Technical Support Management- Stakeholder Management- Incident Management- AI Research & Projects (Research, Frameworks, Systems, Data Set Building, Analysis, Projection, Risk & Action Plans, QA, Deployment)- AI Prompt Engineering- Product Support Engineering- Data Analysis & Insight Reporting- Software Development- Product Integration- Technical Documentation- Training & Development- Scripting and Coding Technology AwarenessAs you can see from my complete skills and work history, I am consistently seeking an upward trend. Therefore, I am seeking relevant opportunities and projects that align with Top-End P3, or ranged P4, P5, M2, M3 & M4 Radford Compensation alignment scales.
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