Dan Henkoff

About Dan Henkoff

Versatile data analyst, process improver, and problem-solver with a proven track record across private, public, and nonprofit sectors. Proficient in leveraging data to identify opportunities and crafting compelling narratives. Recognized for delivering time-sensitive synthesis and analysis, consistently contributing to customer satisfaction projects and cross-functional improvement initiatives. Experienced in program and project management, with a nuanced understanding of the on-the-ground impacts of policy and regulatory actions, stemming from graduate work. Comfortable routinely translating business requirements into product needs. From concept to implementation, bringing a results-driven focus to drive success in diverse organizational settings.

Experience

1. Operations Manager

   Legacy Community Health

   May 2021 — Present · Houston, TX, US

   Managed a multi-clinic pilot testing the use of tablets to allow for patient completion of “sensitive screeners,” developing and conducting trainings, building and refining workflows, liaising with third-party software platform vendor, supporting development of tools to track utilization and outcome data, and reporting quantitative and qualitative impacts to high-level internal stakeholders.• Spearhead development of new and optimization of existing reports and dashboards, determining the best way to provide actionable insights that accurately reflected on-the-ground realities while accounting for data quality and capacity constraints.• Ad hoc special projects and data deep-dives as needed• Provide a system-level perspective in frequent collaborations with service line medical directors and clinic managers to surface and address areas for improvement, identify and implement best practices, and reinforce the value of vertical and horizontal communication.• Scrubbed and rebuilt provider mapping in patient portal to ensure effective processing of patient messages, updated/redesigned front end to be more streamlined and ensure Spanish-language content matched English content, and provide monthly updates on patient portal registration and utilization trends to high-level internal stakeholders. • Lead or support other projects associated with digital patient engagement, including streamlining patient self-scheduling workflows and facilitating patient access to previously-paper-only forms online.• Liaise between internal specialty service line and support service stakeholders and external vendor representatives on various components of organizational transition from one EHRS (athenaPractice) to another (Epic) – including completing training as a Super User for reporting and clinic management.

Education

• Northeastern University

  M.A., Political Science - Public Policy Concentration, 3.87/4.0

  2011 — 2013

• Rice Business - Jones Graduate School of Business

  Master of Business Administration - MBA, Health/Health Care Administration/Management, 3.72/4.0

  2018 — 2020

• Université Grenoble Alpes

  Study Abroad - Political Science, History, French

  2009 — 2009

• Rice University

  B.A., History, 3.52/4.0

  2006 — 2010