Daniel Heathcote

Major Incident Manager @Marks and Spencer

Manchester, GB
MOBILE NUMBERS
+91 *********19

Signup · Get unlimited contacts

WORK HISTORY

Aug 2025 — Present

Major Incident Manager @Marks and Spencer

View department →

Manchester, GB

SKILLS

Call CentersIpMultiprotocol Label Switching (Mpls)MplsManaged ServicesTeam ManagementIntegrationService DeliveryVoipBroadbandSwitchesService ManagementBmc RemedySlaTelecommunicationsNetworkingManagementMajor Incident ManagementWanIncident ManagementItilCisco TechnologiesHelp Desk SupportTelephonyTeam LeadershipCustomer ExperienceInformation Technology

ABOUT DANIEL HEATHCOTE

A confident, hands on Major Incident Manager with 20 years proven track record of delivery within the Telecommunications and Energy sector working on B2C, B2B and CNI contracts. Responsible for communicating formal impact analysis statements, risk assessments and reports to business boards, key stakeholders and business critical functions in a timely and professional manner. Management lead of critical “War Room” situations and interfacing with emergency and other critical services as required. Committed to meet and exceed customer quality of service, deliverables and deadlines.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Daniel Heathcote — Major Incident Manager at Marks and Spencer in Manchester, GB | Unifers