Daniel Heathcote
Major Incident Manager @Marks and Spencer
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WORK HISTORY
Major Incident Manager @Marks and Spencer
Manchester, GB
SKILLS
ABOUT DANIEL HEATHCOTE
A confident, hands on Major Incident Manager with 20 years proven track record of delivery within the Telecommunications and Energy sector working on B2C, B2B and CNI contracts. Responsible for communicating formal impact analysis statements, risk assessments and reports to business boards, key stakeholders and business critical functions in a timely and professional manner. Management lead of critical “War Room” situations and interfacing with emergency and other critical services as required. Committed to meet and exceed customer quality of service, deliverables and deadlines.
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