Daniel
Senior Customer Renewals Rep at UKG | Leading Account Management and Revenue Growth
- Role
- Senior Customer Renewals Representative at UKG
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Daniel
As a Senior Customer Renewals Representative at UKG, I manage a portfolio of commercial and enterprise accounts, ensuring seamless renewals and maximizing revenue retention. I drive on-time renewals by proactively engaging customers 120+ days in advance, identifying potential risks, and implementing tailored retention strategies. I also negotiate complex contract renewals, including multi-year agreements, uplift strategies, and terms optimization to enhance long-term customer value.
Experience
Senior Customer Renewals Representative
Jul 2024 — Present · New York, NY, US
Own and manage a portfolio of commercial and enterprise accounts ($2M-$5M ARR and smaller), ensuring seamless renewals and maximizing revenue retention-Drive on-time renewals by proactively engaging customers 120+ days in advance, identifying potential risks, and implementing tailored retention strategies-Negotiate complex contract renewals, including multi-year agreements, uplift strategies, and terms optimization to enhance long-term customer value-Partner cross-functionally with Sales, Customer Success, and Finance teams to align renewal strategy with broader business goals and drive expansion opportunities-Analyze customer data to identify usage trends, risks, and upsell/cross-sell opportunities, contributing to an average 10% revenue growth per renewal cycle-Maintain accurate forecasts and pipeline visibility using Salesforce, ensuring leadership has real-time insights into retention metrics and revenue projections.
Education
State University of New York at Plattsburgh
Bachelor's degree, Business Administration and Marketing
2015 — 2019
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