Daniel Gross

About Daniel Gross

Client success and lifecycle leader with 15+ years of experience driving customer outcomes, operational execution, and cross-functional alignment across retail and technology environments. Over the past 5 years, focused on supporting public sector, SMB, and Mid-Market organizations through complex technology lifecycles. Currently a Strategic Development Manager supporting government agencies, owning end-to-end post-sale engagement across renewals, optimization, and modernization. Partner with stakeholders to protect mission-critical services, mitigate risk, control costs, and maximize long-term technology value through data-driven insight and proactive account strategy. Previously led consultative roles across connectivity, security, AI, and workforce solutions for SMB and Mid-Market clients, consistently exceeding retention and renewal goals while strengthening adoption and expansion. Earlier career includes 10+ years in senior retail leadership with URBN brands, leading multi-unit operations, large-scale initiatives, and talent development across high-volume environments. I am passionate about building trusted partnerships, simplifying complexity, and turning insight into measurable impact.

Experience

1. Strategic Development Manager (T-mobile for Business Sled Segment)

   T-Mobile

   Jul 2025 — Present · CA, US

   Owns post-sale account strategy and long-term value realization for public sector agencies. Leads renewal execution, lifecycle engagement, and optimization planning to ensure continuity and effectiveness of critical technology environments. Partners closely with government stakeholders to assess usage trends, identify risk, and align technology strategies to operational, budgetary, and security priorities. Acts as the central account advisor, coordinating cross-functional teams across Sales, Account Management, Implementation, and Support to drive retention, adoption, and long-term value realization. Provides data informed insights to guide internal prioritization, forecasting, and executive reporting.Impact and Results:• 107% to SIM/Service Renewals - Q3 2025 • 450% to Contract Renewals - Q3 2025• 109% to SIM/Service Renewals - Q4 2025 • 175% to Contract Renewals - Q4 2025Key Responsibilities:• Own lifecycle strategy for public sector accounts, including renewals, risk, adoption, and value• Lead renewals and retention using usage trends, contract signals, and health insights• Guide stakeholders on account health, KPIs, renewal readiness, retention risk, and churn mitigation• Act as internal account advisor guiding account reviews, KPIs, priorities, and renewal execution• Partner with Sales, Account Management, Implementation, and Support to align execution and outcomes• Drive internal prioritization by surfacing risk, expansion signals, and renewal forecasts

Education

• Fashion Institute of Design & Merchandising

  Merchandise & Marketing Management

• Palomar College

  General Studies

Skills

• Allocation
• Multi-Store Operations
• Planogram Development
• Business Analysis
• Merchandising
• Retail
• Home
• Fashion
• Trend Forecasting
• Mannequin Styling
• Training
• Sales
• Accessories
• Power Tools
• Customer Service
• Window Displays
• Display Management
• Social Media
• Apparel
• Business Strategy