Daniel Griger

About Daniel Griger

Senior Software Support Specialist at Cost-OS with 6+ years experience within the…

Experience

1. Technical Support Specialist

   Epaymentamerica

   Dec 2020 — Present · Bartlett, TN, US

   Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup, equipment updates, terminal configuration, etc- Assist in PCI Compliance audit - Assist network admin with internal technical issues- Ask merchants targeted questions to quickly understand the root of the problem- Provide resolution within agreed time limits- Talk merchants through a series of actions, either via phone, email or chat, until they’ve solved a technical issue- Properly escalate unresolved issues to appropriate internal teams (e.g. POS software provider)- Provide prompt and accurate feedback to merchants- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with merchants to ensure their systems are fully functional after troubleshooting- Document technical troubleshooting in CRM ticket system- Maintain good and professional relationships with merchants

Education

• Southwest Tennessee Community College

  Associate's degree, Graphic Design

  2001 — 2003

Skills

• Costos Data Development
• Microsoft Powerpoint
• Zoho
• Software Support
• Planswift
• Costos Assembly Building
• Jaspersoft Ireport
• Construction
• Salesforce.com
• Customer Service
• Creative Problem Solving
• Technical Writing
• Ice Estimating Software
• Costos
• Project Management
• Employee Training
• Microsoft Products
• Management
• Microsoft Project
• Itwo
• Beginner Sql
• Relational Databases
• Ice
• Autocad
• Microsoft Word
• Microsoft Excel - Advanced