Daniel Fish

About Daniel Fish

Solutions-focused Professional Services, Project Management, Service Delivery, and CX…

Experience

1. Information Technology Service Delivery Manager

   Lightedge

   Nov 2023 — Present · Austin, TX, US

   Provide professional coordination of Lightedge deployment services while working directly with customers and internal resources on complex projects. Help guide the actions and work of specialists and engineers, verifying that work is completed on-time and meeting the customer’s needs and expectations.* Ensure all tasks are delivered on-time for all service delivery projects* Effectively manage and respond to changing scope and schedule* Management of resource availability and task assignments in coordination with customers* Initial project discovery* Administrative tasks for new customer account setup* Collaborate with Sales Engineering to define scope and objectives* Develop project plans as needed on strategic accounts and initiatives* Project reporting and documentation through weekly status meetings* Coordination of multi-person teams across different organizational groups* Review of project plan and deliverables through internal coordination meetings* Lead client-facing meetings* Resolution and / or escalation of issues in a timely manner* Ensure project documents are complete, current and stored appropriately* Communicate difficult and / or sensitive information with tact* Effective communication with clients to set and manage expectations* Actively develop and update processes and identify inefficiencies through continuous improvement* Accurate and timely coordination with accounting to control billing and term start dates* Act on challenges and make business decisions on behalf of Lightedge Service Delivery

Education

• Kirkwood Community College

  Associate of Arts - AA, Business Administration and Management, General