Daniel F. Luke
Senior Client Services Manager - California Region @Veritext Legal Solutions
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WORK HISTORY
Senior Client Services Manager - California Region @Veritext Legal Solutions
Sacramento, CA, US
Working remotely since March of 2020• Manages major accounts for litigation client service needs• Primary point of contact for major cases and accounts• Coordinates in scheduling of depositions, court hearings, arbitrations and oversees completion of final work product• Client advisory on special services needed• Client issue resolution • Works with cross-functional teams and outside vendors to accomplish organizational goals• Assists new employees with onboarding• Lead discussions on effective communication and the success of the remote work environment• Assists National Service Team in after hours client service coverage
EDUCATION
St. John's University, The Peter J. Tobin College of Business
Master of Business Administration (M.B.A.), Executive Management
Archbishop Molloy High School
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
Binghamton University
Bachelor of Arts (B.A.), History
ABOUT DANIEL F. LUKE
Native New Yorker (from Queens) currently living in Roseville, California of the Greater Sacramento Region and working on a hybrid basis since March of 2020. Has 20 years of experience in the court reporting industry working in client services and case management. • Experienced operations professional with more than 22 years of experience and an MBA with Honors in Executive Management • Markets company brand name through excellent client service and advisory • Strong attention to detail and experienced in project management • Thrives in fast paced and deadline driven environment • Skilled in database use and analysis • Dedicated to company excellence and high-yielding revenue performance • Collaborates with cross-functional groups to accomplish corporate goals
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