Daniel Essim
Information Technology Support Technician @Amazon
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WORK HISTORY
Information Technology Support Technician @Amazon
Leeds, GB
EDUCATION
UNIVERSITY OF BAMENDA, CAMEROON
COMPUTER SCIENCE
ABOUT DANIEL ESSIM
A proficient IT Support Engineer with over 5 years of hands-on experience in IT support. Demonstrates a robust technical background, self-discipline, and the capability to work independently while effectively supporting diverse office environments. Expert in understanding service requirements, data retrieval, and report preparation. Recognized for exceptional troubleshooting skills and delivering innovative solutions within project scope guidelines. A dynamic team player, adept at collaborating with colleagues, vendors, and end-users. Highly skilled in upgrading software and hardware, as well as monitoring network performance. Enthusiastic about implementing cybersecurity measures, including firewalls, antivirus software, and intrusion prevention systems. Committed to addressing user concerns and presenting complex technical solutions clearly and accurately to non-IT professionals.
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