Daniel Emmons
Director, Software Development & Engineering
- Role
- Director, Software Development & Engineering at Comcast
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Daniel Emmons
Operations manager with 10+ years experience in technical operations (Both field and workforce operations) and nine years in a leadership position. Specific competencies in quota management, capacity management, routing of technicians within specific skill groups, and leadership/relationship building.
Experience
Director, Software Development & Engineering
May 2022 — Present · Philadelphia, PA, US
Education
Southern New Hampshire University
Business
2017 — 2020
Liberty University
Business
2012 — 2016
Miami University
Business
1999 — 2001
Skills
- Call Center
- Cable Television
- Computer Network Operations
- Product Management
- Telecommunications
- Metro Ethernet
- Contact Centers
- Cross-Functional Team Leadership
- Voice Over Ip (Voip)
- Operations Management
- Customer Retention
- Team Leadership
- Routers
- Customer Satisfaction
- Fiber Optics
- Broadband
- Telephony
- Technical Support
- Cabling
- Optical Fiber
- Docsis
- Voip
- Wireless
- Ethernet
- Program Management
- Workforce Management
- Telecommunications Management
- Avaya
- Call Centers
- Customer Experience
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