Daniel Edwards Cmgr
Head of Customer Centre Operations @Cadent
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WORK HISTORY
Head of Customer Centre Operations @Cadent
ABOUT DANIEL EDWARDS CMGR
As the Head of Customer Centre Operations for Cadent, I manage a variety of our core first points of customer contact including the National Gas Emergency Service. This is a 24/7 365 operation with strict regulatory and commercial requirements split between two sites in Coventry and Leicester. I also manage our Plant Protection, Workforce Management, Customer Experience Centre Training, Telephony, Business Continuity and Assurance teams. I have circa 250 people within my teams, all ensuring we keep our customers safe and warm.
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