Daniel D.
Product Support Lead | IT & Operations
- Role
- Product Support Lead at Prolaio
- Location
- Evanston, IL, US
- LinkedIn followers
- 500 followers
Experience
Product Support Lead
Jun 2025 — Present · Chicago, IL, US
The Product Support Lead at Prolaio plays a critical role in ensuring a seamless customer experience by leading the support team in resolving technical issues, guiding users through product features, and identifying recurring pain points for continuous product improvement. This role bridges the gap between customers and product development, using feedback to drive enhancements while maintaining high standards of service. The Product Support Lead is also responsible for developing support strategies, training team members, and establishing efficient workflows to scale support operations as Prolaio grows.
Education
The Illinois Institute of Art-Schaumburg
Bachelor of Fine Arts - BFA
2011 — 2014
Aurora University
Bachelor of Science - BS
2006 — 2008
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