Daniel Danni

Associate at Amazon

Role: Senior Customer Service Associate at Amazon
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Senior Customer Service Associate
Amazon
Sep 2024 — Present
Delivered end-to-end customer support through Amazon Chat, resolving order, payment, refund, and delivery-related issues.Maintained high performance across KPIs including CCX, CPC, RAP, Park, and Transfer metrics.Ensured customer satisfaction by providing accurate, timely, and empathetic resolutions.Demonstrated strong multitasking skills while managing multiple concurrent chat interactions.Recognized for consistency, quality scores, and customer-centric communication.

Education

American National University
Bachelor's Degree, Business Administration and Management, General
Osmania University
Bachelor's degree

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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Experience

Senior Customer Service Associate

Education

American National University

Osmania University

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