Daniel D.
Technical Account Manager, Google Cloud Professional Services @Google
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WORK HISTORY
Technical Account Manager, Google Cloud Professional Services @Google
CA
Drive the customer partnership for key strategic customers. Establish executive relationships, conduct customer QBRs, advocate for customer to rapidly knock down adoption blockers, and coordinate across multiple work streams and teams to maintain customer momentum.• Own the post-sales relationship with customers to maximize value. Team with customer technical and implementation leads and partners to manage and drive successful adoption of Google Cloud.• Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones. Serve as champion and advocate for business transformation, enabling teams to embrace cloud technologies.• Provide best practices and accelerated support for Google Cloud Platform and G Suite Solutions. Develop best practice recommendations for Google Cloud partners based on the experience gained during customer engagements.• Drive customer feedback to Google product management and engineering to ensure the best possible production experience, and assist in prioritizing product requirements by communicating customer needs and impact.
EDUCATION
Sheridan College
Recognition of Achievement, Java Foundations
Seneca Polytechnic
Diploma, Computer Networking and Technical Support
McMaster University Continuing Education
Certificate, Business Administration and Management, General
ABOUT DANIEL D.
Passionate, driven and seeking interesting work, new challenges and continuous learning opportunities. I am self-motivated with a proven track record in a senior technical position. Comfortable in the dynamic atmosphere of a technical organization. Creative, innovative, and ready to step out of my comfort zone.Certified Professional Product Owner & Professional Scrum Master. More than 10 years experience investigating software incidents and aggregating large amounts of customer data to drive profitable decisions. Thrives on realizing the full value of SCRUM and Agile practices.Leader & Customer Advocate with a comprehensive understanding of technical concepts, project requirements and business processes combined with a passion and experience in team management. Proven ability to create alignment and ownership around solutions by translating complex concepts into simple language and collaborating with business and technical minds.
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