Daniel Corado
Customer-centric driven with a heightened focused on project management. Expert liaison between cross functional departments to assist with implementing processes and standing up departments.
- Role
- Customer Success Manager at LexisNexis Risk Solutions
- Location
- North Fort Myers, FL, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
Nov 2021 — Present
As a global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. We place a large emphasis on the client experience, we engage with clients post-implementation to address product performance.Typical Job Duties-Proactively managing, protecting, and growing revenue of Lex Machina from existing customers within an assigned territory/set of accounts-Optimizes every client contact to assess additional client needs and uncover additional sales opportunities- Developing and executing a defined account management strategy that drives retention, renewal, adoption, and growth-Deliver a superior customer experience for Lex Machina and thereby support the businesses’ NPS and renewal goals.Product Focus: a) Collaborates with the product team to further develop knowledge of particular solutions to enhance the client\'s experience with LNRS; b) serves as a subject matter expert on solution trends, performance, configuration, and impacts to changes in the production environment; c) ensures -continuous improvement by identifying changes in performance, completing and documenting analysis and drive enhancements to production; d) demonstrates in-depth knowledge of LNRS products.
Education
Dowling College
Bachelor of Business Administration (B.B.A.), Accounting and Related Services
2012 — 2014
Skills
- Microsoft Excel
- Powerpoint
- Kitchen & Bath Design
- Leadership
- Marketing
- Teamwork
- Sales Management
- Customer Service
- Sales
- Microsoft Word
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