Daniel Cobb

About Daniel Cobb

Experienced Customer Success Manager with a demonstrated history of working in the logistics and supply chain industry. Skilled in Negotiation, Customer Service, Business Development, Strategic Planning, Contract Renewal, and Customer Relationship Management.

Experience

1. Senior Manager Customer Success

   Tmc, A Division Of C.H. Robinson

   May 2022 — Present · Chicago, IL, US

   The Senior Manager, Customer Success, is responsible for the execution of TMC’s Customer Success strategy in line with customer contracts, growth initiatives, and expectations. This includes responsibility in the following areas: • Manage a team of Customer Success Managers across 20+ accounts with $750M in freight under management • Focused on Customer Success Excellence & Customer Satisfaction • Support Customer Success “Operational Excellence” via a Continuous Improvement approach and collaboration with Service Delivery leadership • Drive Integrated Launch designed to provide a seamless transition from Implementation to Production • Develop, champion, and drive operational strategy for customer growth and renewal teams • Hire and develop CSMs to meet retention and growth targets • Set the culture, pace, and expectations for your team • Develop C-level customer relationships to support governance structures and drive enterprise growth • Serve as a thought leader, customer advocate, and partner to your employees and customers • Create relationships and collaborate cross-functionally to ensure product adoption and customer success 2022 C.H. Robinson Peak Performer

Education

• SUNY Plattsburgh

  Bachelor of Science (B.S.), Marketing, Business Administration

  2010 — 2012