Daniel C.
Sales Enablement Leader | Specializing in Team Development, CRM Management, QA, and High-Impact Training Programs.
- Role
- Senior Specialist, Quality Assurance and Enablement at Evolve
- Location
- Honolulu, US
- LinkedIn followers
- 500 followers
About Daniel C.
I specialize in building high-impact training programs and scalable QA systems that…
Experience
Senior Specialist, Quality Assurance and Enablement
Apr 2025 — Present · Portland, OR, US
Redesigned call, email, and text rubrics for the customer service team, aligning evaluation standards with company goals. Developed upsell and upgrade talk tracks adopted by the entire sales org, increasing conversion rates and revenue opportunities. Created and implemented call quality & CSAT standards of operation (SOOs) adopted across entire owner and guest services teams, ensuring consistency and driving higher satisfaction scores. Designed QA scorecards for sales calls, providing leaders with actionable insights for coaching and performance management. Partnered cross-functionally with sales and service leaders to translate QA findings into enablement programs and coaching frameworks, while delivering performance insights to leadership that drove data-informed strategy and continuous improvement. Designed and facilitated calibration sessions and training workshops to unify standards, improve rep effectiveness, and elevate the customer experience.
Education
University of Hawaii at Manoa
Bachelor's degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.