Daniel Chilldres

About Daniel Chilldres

As an Account Manager at Biller Genie, my mission is to ensure clients reach financial…

Experience

1. Account Manager

   Biller Genie

   Dec 2023 — Present

   Provide training and guidance to help businesses seamlessly integrate our software into their workflows, acting as a trusted accounts receivable advisor to maximize the value of our software and lower Days Sales Outstanding (DSO)- Develop and implement sales strategies to achieve quotas while ensuring successful adoption of Biller Genie in a fast-paced, transactional sales environment with an average sales cycle of 1-15 days- Utilize strong discovery skills and active listening to understand client needs, overcome objections confidently, and provide compelling demonstrations of Biller Genie\'s capabilities while maintaining a fast-paced schedule with back-to-back meetings- Efficiently navigate and utilize Salesforce for daily tasks, including client management and tracking progress- Work with business bookkeepers and accountants in resolving reconciliation discrepancies, maintaining records, and managing accounts- Serve as a primary point of contact for assigned businesses, regularly check in to assess satisfaction, gather feedback, and proactively address issues to ensure a positive customer experience and long-term loyalty- Develop and implement strategies to reduce churn and retain existing subscribers while maintaining strong relationships- Maintain in-depth knowledge of Biller Genie and QuickBooks, staying informed about updates, new features, and industry trends- Collaborate with the sales team to understand customer expectations during the sales process, ensure a seamless transition from sales to customer success, and communicate customer feedback and feature requests to the product team for enhancements.

Education

• Thomas Edison State University

  Bachelor's degree

  2021 — 2024

• Bakersfield Adventist Academy

  HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

  2002 — 2006