Daniel Cherrie
Associate Director Head of Customer Service - Companion Animal @MSD Animal Health UK Ltd
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WORK HISTORY
Associate Director Head of Customer Service - Companion Animal @MSD Animal Health UK Ltd
Elevated customer satisfaction by 30% through strategic service improvements.Refined service protocols, reducing complaint resolution time by 25%Steered MSD Animal Health\'s customer service as Head, advancing global growth.Formed a robust support team in Mexico, amplifying US market presence.Handled EU customer base, concurrently expanding into other regions as required.Instituted efficient operational processes, accelerating market penetration.Initiated a tech-driven support strategy, setting new standards in service excellence.Optimized customer service workflows, significantly cutting down response times.United cross-departmental efforts, boosting efficiency in global service delivery.
EDUCATION
Ely Sixth Form
French Studies and Travel & Torism
Corndel
Leadership and management diploma
SKILLS
ABOUT DANIEL CHERRIE
As Associate Director and Head of Customer Service at MSD Animal Health UK Ltd, I bring over 12 years of experience in management and customer support. My focus lies in optimizing workflows, enhancing global growth, and leveraging management and product adoption strategies to drive operational excellence. At MSD Animal Health, I lead initiatives that improve response times, refine service protocols, and foster cross-departmental collaboration. My mission is to empower teams, implement innovative service strategies, and further organizational success in global markets.
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