Daniel Chaplain
A+ | Net+ | Sec+ | Microsoft AZ 900 & 104 | AWS Cloud Technical Essentials | Python Programming for Everybody PY4E | KaseyaOne RITSM | Network Addressing and Troubleshooting by CICSO | LMCA |
- Role
- Managed Services Engineer at Unified Connexions, Inc
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Daniel Chaplain
I am a dedicated IT specialist with CompTIA A+, Network+, and Security+ certifications.…
Experience
Managed Services Engineer
Nov 2023 — Present · Waxahachie, TX, US
Act as first line of defense for end-users from various municipalities. Duties in tier 1 IT support include: providing customers with resolutions or timelines to resolve for various T1 issues (password resetting, AD privilege adjustments, etc.), hardware/software configuration, escalation of tickets to T2+.
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