Daniel Brown
Lead Systems Analyst | Focused on innovation, collaboration, and team building
- Role
- Lead System Analyst at Starbucks
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Daniel Brown
As Lead System Analyst at Starbucks, I bring over two decades of expertise in technology support leadership, with a focus on incident management, collaboration, and customer-driven service. My work centers on evolving technical support by integrating in-person and virtual solutions, while fostering an inclusive and efficient environment for partners and customers alike. I support teams in resolving hardware and software issues, ensuring first-contact resolution, and collaborating extensively with engineering and network teams to remove barriers. By leading the transformation of the Technology Cafe and Executive Tech Support, I have redefined technical troubleshooting as an opportunity to connect with people and improve experiences. My efforts facilitate seamless operations, empower teams, and promote innovation. Dedicated to creating pleasant, efficient support experiences, I am motivated by a mission to enhance lives through technology and collaboration.
Experience
Lead System Analyst
Aug 2022 — Present · Seattle, WA, US
Skills
- Sharepoint
- Business Analysis
- Visio
- Requirements Gathering
- Sdlc
- Process Improvement
- Software Documentation
- Software Project Management
- Vendor Management
- Leadership
- Enterprise Software
- Microsoft Sql Server
- Team Leadership
- Customer Service
- Systems Analysis
- Business Process Improvement
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