Daniel Brooks
Information Technology Manager | Efficiency and Effectiveness Enhancements | A proven track record of leading diverse teams to execute large-scale integration projects | ITSM & ITIL 4 Expert.
- Role
- Help Desk Manager at BIOWORLD MERCHANDISING
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Daniel Brooks
As an Information Technology Manager, I lead a team in developing innovative troubleshooting strategies, leading large-scale projects, and providing end-user support. With over 20 years of experience in the IT industry, I have a proven track record of managing both local and remote teams, implementing technological solutions to enhance efficiency and effectiveness within the organization. I enforce systems, policies, and procedures to ensure seamless operations and strategic planning for information technology implementation. I am passionate about staying updated with the latest technologies and trends in the IT field. My focus is on leadership, development, and delivering efficiency and effectiveness in IT infrastructure and support.
Experience
Help Desk Manager
Mar 2026 — Present · Irving, TX, US
Education
South Plains College
Information Technology studies
Cameron University
Computer and Information Sciences and Support Services
Western Governors University
Presently Enrolled, Information Technology
Skills
- Windows
- Customer Service
- Photoshop
- English
- Strategic Planning
- Public Speaking
- Editing
- Microsoft Word
- Teaching
- Access
- Public Relations
- Html
- Teamwork
- Powerpoint
- Microsoft Excel
- Negotiation
- Outlook
- Microsoft Office
- Budgets
- Research
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