Daniel Ajabor

IT Operations Analyst @TD

London, ON, CA

Delivered responsive technical support to end-users both remotely and onsite,ensuring timely resolution of issues and minimal disruption to daily operations.Diagnosed and resolved a wide range of hardware, software, and networkproblems, consistently meeting or exceeding service-level expectations.Installed, configured, and maintained desktops, laptops, printers, and other ITperipherals, optimizing system performance and user accessibility.Managed and monitored RMM and antivirus platforms to ensure system health,early issue detection, and comprehensive endpoint protection.Performed routine system updates, patches, and security maintenance,reinforcing cybersecurity posture and compliance with IT standards.Supported employee onboarding/offboarding by setting up accounts,provisioning hardware/software, and ensuring proper access controls wereapplied.