Danice Dittmar
Exceptional Contact Center Professional
- Role
- Associate Director - Call Center Technical Customer Service at Verizon
- Location
- Suffolk, VA, US
- LinkedIn followers
- 500 followers
About Danice Dittmar
Outstanding record of business development in achieving/exceeding sales quotas and…
Experience
Associate Director - Call Center Technical Customer Service
Jun 2016 — Present · Newport News, VA, US
Lead, motivate, and inspire a team of up to 10 technical support, sales & service managers and 200 customer experience specialists in a fast paced and ever changing environment.• Positioned as a center of growth for the organization which enables positive engagement, career pathing, and successful employee development opportunities.• Exceed monthly performance goals such as Net Revenue Attainment (approximate target of $10M annually), 3 Day Resolve,% Dispatch, First Call Resolution, 5 Star Service Delivery, Handoff Rates, Contract Close Rates, Life on Fios adoption rates, AHT, Adherence%, Upsell goals etc. • Creating a winning and successful culture which fosters positive working relationships on all levels• Executing strategic plans on a daily basis to increase revenue, retain customers, provide a best in class customer experience, and exceed all operational objectives.
Education
Saint Leo University
Master of Business Administration (M.B.A.), Project Management
2016 — 2017
University of Colorado Colorado Springs
Bachelor of Science in Business Administration, Marketing and Computer Information Systems
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