Dania McLaughlin

About Dania McLaughlin

Customer Success Executive with 12+ years of experience driving adoption, renewals, and expansion across complex SaaS platforms and enterprise client portfolios. Proven success managing books of business exceeding $22M ARR and leading high-performing teams of up to 8 CSMs to deliver measurable retention and revenue growth. Skilled in building and executing playbooks across onboarding, adoption, and expansion, while proactively monitoring health metrics to mitigate risk and maximize value realization. Adept at partnering with executive stakeholders, influencing product roadmaps, and orchestrating cross-functional teams to deliver outcomes that align to client business goals. Hands-on, commercial-minded leader who thrives in fast-scaling environments and ensures operational rigor at every stage of the customer journey. Strategic Account Management: I specialize in developing and executing strategic customer success plans, ensuring alignment with clients\' business goals and driving mutual success. Customer Advocacy: A champion for my clients, I am committed to understanding their needs, advocating for their success, and ensuring they extract maximum value from our solutions. Team Leadership: As a seasoned leader, I have successfully led cross-functional teams, fostering collaboration and ensuring a customer-centric approach across the organization. Data-Driven Insights: Proficient in leveraging data analytics to gain insights into customer behavior, identifying opportunities for improvement, and implementing data-driven strategies.

Experience

1. Head of Client Engagement

   Moneypenny Usa

   Jan 2026 — Present

Education

• Ashford University

  Bachelor of Arts - BA, Organizational Management

  2018 — 2020