Dania Hatem

Customer Experience Representative @Gk Auto

Erbil Governorate, IQ

Customer Experience RepresentativeResponsible for enhancing the customer journey and ensuring their needs are met from the first interaction through post-service support. Key responsibilities include: • Information Verification: Accurately collecting, validating, and verifying customer data. • Sales Ability: Demonstrating strong persuasion skills to achieve sales targets, with a focus on maximizing car sales. • Report Management: Preparing and monitoring regular reports on sales activities and customer service, providing insights to support decision-making. • Data Collection and Analysis: Gathering and analyzing market trends and customer needs through both field and digital data. • Marketing Goals Achievement: Supporting the execution of marketing campaigns and expanding the customer base. • Product Promotion: Professionally presenting and promoting vehicle features and related services in an engaging way. • After-Sales Service: Following up with customers after purchase, ensuring satisfaction, and resolving issues effectively. • Process Improvement: Contributing to the development and optimization of internal processes to deliver a smoother and more professional customer experience.

EF International Language Campuses

Upper Adventure