Dan Hickman

WORK HISTORY

EDUCATION

SKILLS

ABOUT DAN HICKMAN

Experienced IT Director at Flogas Britain with responsibility for digital excellence, technology driven transformation, Ops, Security, technology and process change, application management, and PMO services. All delivered through the core team at Flogas and matrix teams at Equity Energies, DTGen and ProtechTransformed the customer digital experience at Flogas with implementation of new portal, IVR payment capability, and movement towards a full DXP capability with increased NPS. Also reduced operational cost through move towards digital self service. Led rollout of Microsoft Fabric data layer as platform for data science and AI, and migration to fully cloud Azure environment. Increased supply chain efficiency and resilience with deployment of new logistics planning tools, on-truck computing, and AI based order book management.A passion for DE & I and CSR, as Executive lead for the Women\'s Colleague Resource Group, and having increase the IT Engagement score from 82 to 96%, and adept at and in leading business areas towards a vision at pace. Previously Head of Change at De Montfort University managing a portfolio of IT and Change projects, including a transformation associated with an implementation of SAP ERP. With a full appreciation of the importance of project and programme delivery to achieve corporate strategy.Specialties: Logical thinking, problem solving, project and programme management, public to private sector relations, change management and capability management