Dan Greaves

About Dan Greaves

I am a seasoned executive professional with 15+ years of customer success/sales operations and change management experience in the information technology and services sector. Recognized for demonstrating a natural aptitude for creating insight-driven change management strategies to improve customer experience and business, as well as for building strong ties with clients to obtain invaluable product and service feedback. Professional focal points include team leadership, interpersonal skills, strategic planning & management, customer relationship management, customer engagement analytics, business intelligence, budget management, and process improvement. Delivering superior administration on the latter areas of expertise requires utilization of effective communication, negotiation, and organizational skills as well as business acumen, project management and resource management to support efficiency and maximum returns. Most recently, I was Vice President of Commercial Operations with Olo. Under my leadership, I built and managed the Commercial Revenue Operations team focusing on the four areas of Sales Operations, Compensation, Customer Experience, and Technology. I also directed the implementation of efficiency improvements and change initiatives for Sales Operations. In addition, I liaised with senior leadership, team members, clients, and other parties to ensure the company’s commercial operations support structure drove the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, managerial and customer-focused expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget. Above all else, I focus on managing the growth of my teams, individually and collectively, to ensure they deliver value value to both the business and themselves.

Experience

1. Vice President of Revenue Operations

   Wall Street Prep

   Mar 2025 — Present · New York, NY, US

Education

• University of Gloucestershire

  BSC, Geography

  1998 — 2001

• Hemel Hempstead School

  A levels, Geography, Economics, Biology, General Studies

  1991 — 1998

Skills

• Analysis
• Team Leadership
• Erp
• Customer Relationship Management (Crm)
• Management Consulting
• Customer Engagement
• Sales Process
• Microsoft Excel
• Business Intelligence
• Gis
• Customer Experience Analysis
• Team Management
• Customer Segmentation Strategy
• Solution Selling
• Business Planning
• Cloud Computing
• Customer Success
• Geography
• Business Process Improvement
• Go-to-Market Strategy
• Customer Service
• Partner Management
• Databases
• Predictive Lifetime Value
• Business Analytics
• Esri
• Data Management
• Customer Engagement Analytics
• Optimizing Customer Success
• Geographic Information Systems (Gis)
• Enterprise Software
• Strategy
• Account Management
• Customer Experience Management
• Change Management
• Helping Clients Succeed
• Coaching
• Strategic Influence
• Customer Success Operations
• Relationship Mgmt