Marco Dangelo
Director, Customer Solutions @Maxa
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WORK HISTORY
Director, Customer Solutions @Maxa
Montreal, QC, CA
Deliver SaaS business insights product to Enterprise Accounts:• Manage delivery for up to 50% of Maxa\'s recurring revenue• Deliver SaaS business insights packaged as Snowflake native apps• Customize business insights for customer operations and financial data• Main point of contact for service delivery, new requests, support and success• Integrate delivery with client processes, schedule and resources• Manage product releases and determine features & fixes slated for each release• Lead a team including DevOps, Analytics Engineers, Data Scientists and Full Stack Developers• Become an expert in client data to guide data exploration & analysis, product development, customization, QA• Run cross-functional workshops, training & demos and forecast account needs• Act on sales/opportunities to present examples of delivery work and guide scope definition• Conduct interviews for new staff, lead onboarding for Enterprise Accounts.
EDUCATION
McGill University
Bachelor's of Engineering, Electrical Engineering
HEC Montréal
Master of Business Administration (M.B.A.)
SKILLS
ABOUT MARCO DANGELO
I\'m a customer solutions & ops leader with 20 years experience across tech, finance and engineering. I use my analytical mind and ability to translate back and forth between business and technical language to facilitate customer alignment and shape product & implementation journeys,(efforts from 20k to beyond 5B USD). I\'m a senior leader focused on growing talent,(inspiring teams of 10-15 direct reports) and I\'m perennially looking to be at the center of new and varied challenges. As the Director of Customer Solutions at Maxa, I lead a team of DevOps, Analytics Engineers, Data Scientists, and Full Stack Developers to deliver SaaS business insights products to enterprise accounts. With over 5 years of experience in managing partner projects and customer success at Cisco, I have developed strong skills in strategic leadership, artificial intelligence, and product management. I am passionate about transforming and enhancing cloud collaboration dashboards and developing process improvements for partner success management. I have successfully spearheaded the overhaul of cloud collaboration dashboards and developed and documented process improvements for partner success management. I also have extensive experience in coordinating internal and external resources in Product, Engineering, Operations, Finance, and Sales teams to provide process, monitoring, technical, and commercial information. My goal is to leverage my expertise in SaaS business insights and cloud collaboration to drive innovation and growth.
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