Dangelo B.
- Role
- Technical Support Analyst Fleet at HCSS
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Dangelo B.
At HCSS, collaborated with teams to ensure SOC2 compliance and secure network communication, contributing to award-winning customer service initiatives. Supported database management by executing SQL queries to optimize efficiency and eliminate redundancies, while managing SSMS backups and restorations. Demonstrated a customer-focused approach, which resulted in accolades such as the People\'s Choice Awards for Favorite Customer Service in Software. With over a year of experience in technical support, developed skills in database optimization, network security, and data analysis. Passionate about enhancing operational efficiency and empowering teams with solutions that align with organizational goals. Motivated by a commitment to improving processes and delivering exceptional results in the construction software industry.
Experience
Technical Support Analyst Fleet
Mar 2024 — Present · Sugar Land, TX, US
Awards: • Highest Overall Customer Satisfaction Score • Best Time To Resolution (TTR) Year to Date• Rookie of the YearDuties:•Contributed to the achievement of the People’s Choice Awards for Favorite Customer Service in Software (100+ Employees) 2024 and 2025 at Heavy Construction Systems Specialists (HCSS)•Adhered to SOC2 standards ensuring compliance and security in all processes•Utilized SQL queries to identify and eliminate redundant data, enhancing database efficiency•Navigated and managed SQL tables to support data integrity and operational needs•Configured TCP/UDP ports for firewall access to secure network communications •Managed SSMS databases including backup, restoration, and connectivity for optimal performance•Mapped network drives and controlled user permission access to maintain secure data access•Installed and updated company software via remote desktop applications to ensure up-to-date systems•Remoted into cloud environments for server troubleshooting, leveraging error log analysis•Performed server migrations and maintenance tasks to ensure seamless transitions and uptime•Utilized Command Prompt and Computer Management tools for network and system diagnostics•Conducted password resets and managed user accounts for cloud users to maintain security and access•Pinged and troubleshot GPS units on heavy construction equipment using internal tools for operational accuracy•Reviewed and analyzed reports in company software to monitor performance and identify areas of improvement•Leveraged Postman API to extract and manage OEM API data, optimizing data retrieval processes•Collaborated with Data Integration Studios (DIS) to execute complex database queries, significantly improving data analysis and reporting capabilities
Education
Lamar University - College of Business
Master of Science - MS
2023 — 2024
University of Houston-Clear Lake
Bachelor of Science - BS
2021 — 2023
University of Houston
General Studies
2013 — 2016
San Jacinto College
Associate of Arts - AA
2017 — 2020
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