Dan Gamber
Director of Experiences @Bridgestone Retail Operations, Llc
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WORK HISTORY
Director of Experiences @Bridgestone Retail Operations, Llc
Nashville, TN, US
Lead the Experience and Product teams for all customer digital touchpoints transforming 2200 retail locations under the brands of Firestone Complete Auto Care, Tires Plus, Hibdon, and Wheel Works. These web, mobile, and telephony platforms drive over $3B in matched revenue, and help drive 17MM customers to our locations each year.• Bridgestone Retail Operations\' websites see over 1MM visits per week, driving over 3.5MM online appointments booked per year. We have a 15% growth rate in online appointments and over $750MM in matched revenue.• We have implemented strategic conversational AI programs with contact centers and inside sales teams driving sales rescue programs that convert at 20+% higher than legacy programs and convert over $96MM in revenue.• Our mobile apps downloads total over 2.8MM, and we add 1K new users per day. Mobile app users account for 5% of our total digital traffic. Mobile app customers visit our stores 2X more often than non-app users, and account for revenue of over $75MM.• We have grown our opted-in email program to over 11MM customers, and are evolving personalization thru AI-driven logic to identify vehicle needs and shopping behaviors.
EDUCATION
Mercer University
Psychology
Academy of Art University
Industrial Design
Siena Heights University
Graphic Design
Siena Heights University
Graphic Design
Wittenberg University
Chemistry
SKILLS
ABOUT DAN GAMBER
With 30+ years of engineering, product management, experience design, management, and…
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