Daniel Tuck
Customer-focused Account Management Professional / Specializing in administration of Travel and Tourism Programs
- Role
- Customer Success Manager at Rezdy
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Daniel Tuck
Customer Success Manager with 8+ years across B2B SaaS, corporate travel management, and…
Experience
Customer Success Manager
Mar 2022 — Present · Austin, TX, US
Supervises over 100 accounts; creates relationships with key accounts and is a true advocate for the customer at Rezdy; Help drive more sales for suppliers by understanding their business and making recommendations based on the available data.Collaborates with Engineers, Product and Design to ensure customer needs are at the forefront of development decisions, bugs are worked on in a timely manner and issues are escalate to the appropriate teams to review.Negotiates new plans with customers that are a win/win for both parties; helps to drive retention of customers and minimize churn; Helps to minimize smaller non account managed suppliers from churning by find the route issue for cancelling and save the accounts by working with stakeholders cross-departmentally to solve their various issues;
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