Daniel F.

WORK HISTORY

EDUCATION

SKILLS

ABOUT DANIEL F.

I am a highly experienced business analysis and transformation manager with over 15 years of experience dedicated to driving process excellence and implementing significant improvements through transformation initiatives. My expertise is transforming businesses by optimizing processes and leveraging data-driven insights to enhance customer experience and increase operational efficiency.During my tenure at John Lewis Partnership, I led initiatives that extracted essential insights into process performance, thus establishing a robust data-driven environment conducive to enhanced efficiency and customer satisfaction. My collaborative approach, combined with my proficiency in Lean, Six Sigma, and Systems Thinking methodologies, has been instrumental in optimizing critical areas such as Customer Care and Commercial Operations. These initiatives have not only produced measurable results but have also fostered a strong culture of continuous improvement.I possess a proven ability to lead cross-functional teams and address complex challenges by applying Lean, Six Sigma, and Systems Thinking methodologies. My focus on optimizing Customer Care, Contact Centre, and Commercial Operations has allowed me to effectively utilize tools like Tableau, Snowflake, and ARIS to deliver actionable insights that drive process excellence. With a demonstrated history of effective collaboration across teams, I consistently analyze process performance, enhance customer experience, and advocate for an unwavering commitment to improvement.