Danette Hogan
Manager, Nebraska Service Center at PenFed Credit Union
- Role
- Manager of Service Center Operations, Pennfed Credit Union at PenFed Credit Union
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Danette Hogan
Accomplished senior customer service leader unyielding commitment to providing…
Experience
Manager of Service Center Operations, Pennfed Credit Union
Sep 2016 — Present
Responsible for management of the retail member service contact center. Responsibilities include but not limited to; the development of programs, as well as leading and motivating 3 teams to carry out service objectives that support best-in-class member service.
Education
University of Nebraska at Omaha
BSBA, Marketing
1980 — 1983
Creighton Univeristy
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
1978 — 1979
Skills
- Call Centers
- Customer Service
- Personnel Management
- Call Center
- Credit Cards
- Advertising
- Loans
- Sales
- Quality Assurance
- Budgets
- Nonprofits
- Coaching
- Leadership Development
- Nonprofit Organizations
- Project Management
- Strategic Planning
- Employee Relations
- Leadership
- Banking
- Training
- Process Improvement
- Team Building
- Management
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