Danelle Ogden

Verengo Solar

Role: Senior Customer Solutions Specialist at Polyglass USA, Inc. / Mapei Group
Location: Phoenix, AZ, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Senior Customer Solutions Specialist
Polyglass USA, Inc. / Mapei Group
Aug 2018 — Present · Phoenix, AZ, US
Mentor and train Customer Solutions Specialist to enhance skills and performance- Build and maintain relationships with customers to increase sales, customer loyalty, and positive word of mouth- Handle all escalated customer concerns for the department, including complaints, technical inquiries, and return requests to ensure prompt and effective resolution- Contribute to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.

Skills

Team Building
Management
Small Business
Property Management
Property
Rentals
Accounts Payable
Customer Service
Credit
Accounting
Sales
Bookkeeping
Cash Flow
Leadership
Account Management
Real Estate
Training
New Business Development
Marketing
Coaching
Strategic Planning
Tenant
Accounts Receivable
Sales Management
Contract Negotiation
Business Development
Marketing Strategy
Auditing

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@polyglass.us
Personal email
•••••@•••••.com
Direct dial
+16•••••••18

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Current company

Polyglass USA, Inc. / Mapei Group

Wholesale Building Materials · 401 employees · Deerfield Beach, Florida, United States

Polyglass is an ISO 9001:2015 Certified leading manufacturer of high-quality modified bitumen roofing and waterproofing solutions, with over 30 years of experience in the United States. Committed to adding value through innovation, Polyglass utilizes the most technologically advanced manufacturing process in the industry with six state-of-the- art manufacturing facilities- five in North America and one in Italy which services all of Europe. Since 2008, Polyglass has been a part of the Mapei® Group, a multi-billion-dollar manufacturer in the building industry. Together we represent over 130 years of combined experience in the production and support of building envelope products and solutions, with 83 manufacturing facilities spanning 36 countries on 5 continents. Polyglass prides itself in providing innovative and quality waterproofing products which exceed the needs and expectations of its customers all around the world. This commitment is demonstrated daily by the people that work for Polyglass where the customers’ needs always come first. We are more than a manufacturer - Our company’s family-based culture puts our customers, their projects and success, first. Polyglass and Mapei are committed to those founding core values in addition to the Research & Development, and Innovation required to ensure the performance expected from our world class organization.

polyglass.us

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Experience

Senior Customer Solutions Specialist

Skills

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