Dane Kilpatrick

About Dane Kilpatrick

I am a results-driven professional with expertise in customer experience, operations, and leadership across startups and corporate environments. As Co-Founder of Texas Forever Charters, I manage operations and customer satisfaction for luxury yacht experiences. Previously, I built and led the customer support department at Athena Security Inc, overseeing onboarding, support tickets, fulfillment, and product beta testing. With experience resolving escalated customer issues and optimizing processes at TSD Mobility Solutions and SunPower Corporation, I excel in delivering exceptional service and driving operational success.

Experience

1. Operations Lead

   Texas Forever Charters

   Aug 2024 — Present · Austin, TX, US

   Currently manage operations at Texas Forever Charters, a luxury yacht chartering company serving the Lake Travis, Austin, Texas area. As Operations Manager and Captain, I oversee all aspects of our charter experiences, including logistics, scheduling, customer relations, and safety protocols. I’m dedicated to ensuring a seamless and memorable experience for our guests, from coordinating bookings to leading charters on Lake Travis. My focus is on building a strong reputation for exceptional service, ensuring our clients enjoy every moment on the water.

Education

• Holmes Community College

  Business Administration and Management, General

  2009 — 2011

Skills

• Mongodb
• Css
• Marketing Strategy
• Python
• Microsoft Office
• Sales
• Javascript
• Software as a Service (Saas)
• Customer Service
• React
• Management
• Training
• Html
• Github
• Social Networking
• Angularjs
• Social Media
• Social Media Marketing
• Public Speaking
• Leadership
• Salesforce.com
• Front-End Development